© 2018 by Diana Chaccour

Terms & Conditions


The service

I will provide the service in accordance with these terms and conditions. I may update the terms or change the service to comply with applicable laws or reasonable health and safety requirements.

Prior to the first consultation you will receive a registration form via email. Please complete and return the form in advance of the first appointment. Without this form I won’t be able to complete the initial consultation or proceed with therapy.

Weekend assessments and initial consultations take place at City Road Therapy Practice (335 City Rd, London EC1V 1LJ). Weekly sessions take place at Claremont-Project Community Centre (24 White Lion St, London N1 9PD) or at Queen's Wood Cabin (Queen's Wood Cafe, 42 Muswell Hill Road, N10 3JP). I will be bound by and conducted according to the guidelines and regulations of the particular institutions. As I am self-employed this contract is with me alone and not with the above-mentioned institutions. 

Individual sessions are 50 minutes long. The current consultation rate is £75.00. Initial assessments with parents/carers and young person are 1 hour and 30 minutes and are charged pro rata at £150.00. You will be informed in advance of any increases to the standard session rate.

To secure a weekly slot you will be required to pay fees on a monthly basis, in advance of the individual appointments. An invoice will be sent via email to parent/carer or the person covering fees. If either party wishes to end therapy, a 4 weeks notice would be required. Payment for the monthly invoice is due 72 hours before the first appointment of that month.

Payments are to be made via bank transfer. In cases where bank transfer is not possible and only on exceptional circumstances, you may pay fees with cash or with a cheque on the day of the appointment.

Young people below the age of 16 will need to be dropped-off and picked up by a parent/carer or responsible adult.

If unable to attend a session then please give 48 hours cancellation notice, without which the full session fee will be charged. If a monthly slot has been allocated then you may request an alternative slot during the week but this would depend on availability.  

If due to circumstances beyond my reasonable control I cancel a session, I will fully refund the fee for that consultation only.

You may contact me in between sessions by emailing me on dianachaccour@gmail.com and you are also welcome to leave a voicemail on my mobile 07583529733 (Mon-Sat 9-6pm). I will get back to you within 72 hours. In case of emergencies or if at risk to self or others/from other please see point 11.  

During emergencies and if a person is at risk of harming themselves or others or at risk to be harmed by others then please make sure to attend your local A&E department or make a GP appointment. Please inform me if this happens so I can update the risk management plan and contact appropriate agencies and/or professionals if needed.

Confidentiality & Supervision

Your GP will be informed of your attendance to therapy and a brief summary of presenting difficulties will be outlined in a letter. You will receive a copy of this correspondence.

I will provide the highest level of confidentiality possible according to the law and the Codes of Ethics of the Health and Care Professions Council (HCPC) and the British Association of Art Therapists (BAAT). However some situations could result in disclosure and these are as it follows:

  • If the young person is considered to be a serious risk to self or to other people, then I will inform the GP and/or other appropriate agencies. I will also inform parents/carers if pertinent. 

  • Any illegal activities and acts of terrorism, where not to disclose would break the law.

  • Any child protection issues where a young person could be at risk of harm or neglect will be reported to the appropriate authorities as required by The Children Act 1989.

Depending on the particular circumstances, I would always aim to discuss this with the young person and/or parents before taking any action wherever possible.

I take steps to make sure that your privacy is protected in accordance with the UK’s Data Protection Act. I require your personal information to understand your needs, and to provide you with an efficient and safe service. I may use statistical details and information for record keeping and to improve the service.

In order to support my professional practice I am committed to attend continuous professional development and clinical supervision, as required by the HCPC and BAAT. During these activities I may be required to use some information and/or images made during therapy. However in all instances cases are discussed using a pseudonym and as no identifying details are used, your privacy would therefore always be maintained. If I was to use the case for research purposes I will always seek the young person’s consent as well as parental consent if appropriate.

I will keep in safe storage all images made during the sessions. Individuals have the freedom to dispose of their images at any point during therapy. At the end of therapy we will discuss what to do with the images made. All images left will be safely destroyed after discharge.

I will make brief case notes at the end of all art psychotherapy sessions in order to reflect about cases and to monitor my work. Notes are kept in a locked, secure location and are destroyed after discharge. 

Ending of Therapy and Referrals

Individuals may choose to end therapy whenever they wish. Alternatively the work may draw to a natural ending.  In either case it is important to have a closing session(s) as this is an integral part of the therapeutic process.

Occasionally it may be necessary for me to refer individuals or families to another health care professional. This could be for a number of reasons such as:

  • Lack of engagement.

  • Inappropriate therapeutic approach to needs.

  • Change in circumstances.

As the client, I have read and agree to the contents of these terms and conditions:

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